FAQs

Sometimes your order confirmation can end up in your email's Junk/Spam folder. If you are unable to find your confirmation, please email our friendly customer service team — hello@makeupcartel.com.au

Please email our Customer Care Team right away and we can see if we can catch your order before it is processed. We will need your order number and email address.

All our Sun Skills products are safe to use during pregnancy (and while breastfeeding). Yay!

Sun Skills range is cruelty free which means our ingredients and products aren't tested on any animals. To protect your skin against damaging UV elements and make the SPF water resistant, beeswax is included in our formulas. Beeswax is commonly used in SPF products for its antioxidant, anti-bacterial and anti-inflammatory properties.

If you're after a vegan SPF, check out esmi's Skin Shield Sunscreen.

We have a dedicated Skin Service team that are able to assist you via email or via the chat feature on our website.

You can find the ingredients of each product under the "INGREDIENTS" tab on each product page.

Each product is different. You can refer to the 'period after opening' symbol on the bottom or back of your product to determine the number of months the product will last once opened.

Each skin product does have a "HOW TO USE" tab on the product page on our website.

We will accept Product returns if you change your mind within 14 days following the date on which you receive the Products. Please contact our Customer Care team via email to organise your return. You can also find our Returns information here.

We will process your return as soon as possible. Whilst we try to process returns promptly, please allow up to 5 business days for your return to be finalised.

You can track your parcel by entering your tracking number into the Australia Post website.

To the best of our ability, orders received by 2pm AEST , Monday to Friday, will be dispatched the same day for express delivery option and no later than the following day for standard delivery.

*There may be slight delays in shipping (for express and standard) at times of high volume orders. Please also consider public holidays when checking the shipping method.

Yes! We’re serious about minimising our environmental impact and this is reflected in the design and fabrication of our packaging. Our shipping bags and boxes are biodegradable - even our packing foam is made from all natural, water soluble cornstarch. Relax and enjoy your beautiful new products, knowing they’re not harming the planet.

From time to time our amazing Sun Skills supporters/lovers do offer a limited time discount code.